How to report an issue

To ensure that all employees have an opportunity to raise concerns, Saltchuk Marine offers two easy options for you to anonymously report issues. These anonymous reporting services are available 24 hours a day, 7 days a week.

• Independently report issues via the Internet using the Online Reporting tool.
• Call in a report to a third-party hosted call center. Callers in the United States may call toll free 1-800-270-7513. Callers outside the United States may place a call to +1-206-736-7020. The call center supports more than 300 languages. Once your report has been submitted, it will be immediately forwarded to the appropriate individuals for review.

You will be provided a confidential issue access number and asked to provide a personal password and security question. The access number and password allow you to check the status of the report on the Internet, as well as send and receive anonymous messages pertaining to your report at any time. If you provided an email address, you will receive email notifications as the report status is updated.

We encourage you to use the hotline and always welcome your feedback.

Our non-retaliation policy

Saltchuk Marine will not tolerate any form of retribution directed toward those making reports, asking questions, or participating in an investigation in good faith. Retaliation for making a report is itself a violation of our Code by the person who retaliates.

Making a report in “good faith” means coming forward with information you believe to be true and correct.

This means that any time you make such a report – even if an investigation does not uncover any actual misconduct – you will be safe from any adverse consequences.